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Website Privacy Policy

This Privacy Policy applies to all personal information collected by Dose Industries Pty Ltd (ABN: 60 640 877 354) (“we,” “us,” or “our”) via the website located at http://www.doseindustries.com.au (“Website”).

1. What Information Do We Collect?

The type of personal information we collect depends on how you interact with our Website. This may include:

  • Name
  • Email address
  • Phone number

2. Types of Information

The Privacy Act 1988 (Cth) defines two key types of information:

Personal Information
Information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • Whether the information or opinion is true or not; and
  • Whether the information or opinion is recorded in a material form or not.

If information does not identify you or make your identity reasonably ascertainable, it is generally not classified as “Personal Information” under this policy.

Sensitive Information
Sensitive Information includes details such as an individual’s racial or ethnic origin, political opinions, religious beliefs, health information, or membership of professional associations. We handle Sensitive Information only:

  • For the primary purpose for which it was collected;
  • For a directly related secondary purpose; or
  • With your consent or where required or authorised by law.

3. How We Collect Your Personal Information

We may collect Personal Information in various ways, including when you:

  • Input information into forms on our Website.
  • Communicate with us directly (e.g., via email or phone).

We may also collect cookies from your device to improve your Website experience. Cookies generally do not identify you personally. If we collect Sensitive Information, we ensure compliance with applicable laws.

We primarily collect information directly from you, but if we receive information from third parties, we will take reasonable steps to notify you.

4. Purpose of Collection

We collect your Personal Information to:

  • Provide you with the best possible service experience;
  • Respond to inquiries and keep you informed about our services;
  • Customise and improve your experience on our Website.

We may disclose your Personal Information to trusted service providers who assist us in operating our Website. These providers are obligated to protect your information.

By using our Website, you consent to receiving direct marketing materials relevant to our services. You may opt-out of receiving such communications at any time by following the unsubscribe instructions in our emails.

5. Security, Access, and Correction

We store your Personal Information securely to protect it from unauthorised access, misuse, or disclosure. When your information is no longer needed for the purpose for which it was collected, we take reasonable steps to destroy, anonymise, or de-identify it.

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access your Personal Information (APP 12); and
  • Request corrections to your Personal Information (APP 13).

If you wish to access or correct your information, please contact us in writing using the details provided below.

6. Complaint Procedure

If you have concerns about our handling of your Personal Information, please contact us using the details below. Your complaint will be reviewed by Nicholas Green, and we may request additional details to address your concerns effectively. If we find your complaint is valid, we will take appropriate steps to resolve it.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Transfer of Personal Information

Your Personal Information will not be transferred to recipients outside Australia unless you explicitly request us to do so. In such cases, the overseas recipient may not be required to comply with the Australian Privacy Principles, and we will not be responsible for any misuse of your information.

8. How to Contact Us

If you have any questions, wish to access your Personal Information, or need to make a complaint about our privacy practices, please contact us:

This Privacy Policy is effective as of 15th January 2025. We may update this policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.